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Knowledge Management

Enterprise Space Management​

On the Enterprise Space Management page, administrators can maintain space types and manage the enterprise space support library.

Add Enterprise Space​

Steps to add a new enterprise space:

  • Navigate to "Settings -> Knowledge Management -> Enterprise Space"
  • Click the "⚙️" icon next to the enterprise space to enter the configuration page
  • Click the "Add" button on the right to open the Add Enterprise Space page
  • Enter the basic information for the new enterprise space, such as space name, icon, etc.
  • Click "Save" to successfully add the enterprise space

Delete Enterprise Space​

Deleting an enterprise space is similar to adding one. The specific steps are as follows:

  • Navigate to "Settings -> Knowledge Management -> Enterprise Space"
  • Click the "⚙️" icon next to the enterprise space to enter the configuration page
  • Select the enterprise space to delete, then click the "···" button
  • Choose "Delete" and confirm the action to delete the enterprise space
  • Deleting an enterprise space is irreversible. Please proceed with caution.

Add Knowledge Base​

Steps for administrators to add a knowledge base on the Enterprise Space Management page:

  • First, navigate to "Settings -> Knowledge Management -> Enterprise Space" and enter the enterprise space where the new knowledge base will be created
  • Click the "Add" button on the right of the knowledge base
  • On the pop-up Create Knowledge Base page, enter the name, confidentiality level, description, and other information, then click "Confirm" to successfully create the knowledge base
    • Confidentiality Level: The default levels are public and Highly Confidential
    • Storage Quota: 0-1GB
    • File Size Limit: Optional, with no size limit by default
    • Supported File Formats: Optional, with all formats supported by default

Delete Knowledge Base​

Steps for administrators to delete a knowledge base:

  • Navigate to "Settings -> Knowledge Management -> Enterprise Space"
  • Enter the enterprise space containing the knowledge base to be deleted, and locate the knowledge base
  • Click the "···" button next to the knowledge base and select "Delete"
  • Confirm the action to delete the knowledge base

QnA Management​

QnAs submitted by administrators take effect immediately without requiring approval. All pending questions are automatically listed at the top for administrators to prioritize.

Review QnA​

The QnA approval process ensures the accuracy and compliance of knowledge base content. This process primarily applies to questions and answers submitted by non-administrators, ensuring that content is reviewed by administrators before being added to the QnA library for general users. Content submitted by administrators takes effect immediately without review. All pending questions are automatically listed at the top for administrators to prioritize.

QnA Approval Status: Pending, Approved, Rejected

  • Pending: Submitted questions and answers automatically enter the "Pending" status, awaiting administrator review and processing
  • Approved: After administrator approval, the questions and answers are added to the QnA library and become accessible to general users
  • Rejected: If the content does not meet standards, administrators can reject it. Rejected content will not be visible to general users but will remain in the system for future review.

QnA Approval Actions: Approve, Reject, Batch Operations

  • Approve: Administrators approve content that meets requirements, adding it to the QnA library. Approved QnAs cannot be rejected afterward.
  • Reject: Administrators can reject content that does not meet standards.
  • Batch Operations: Administrators can select multiple pending items for batch approval.

Import QnA​

There are two ways to upload QnAs, one of which is importing QnAs. This method supports batch imports and is suitable for large volumes of QnAs.

Steps to import QnAs:

  • Enter the enterprise space knowledge base and open the QnA interface
  • Click the "Import" button on the right to open the import page
  • Download the template file, fill it out with the required information, including enterprise space, questions, and answers (enterprise space refers to the knowledge base name under the enterprise space)
  • After completing the template file, return to the import page, click "Upload File," and select the completed template file
  • The file information will be previewed automatically. After confirming it is correct, click "Start Import" on the right
  • Wait for the process to complete, and the import will be successful

💡 Note: Only new QnAs will be imported. Duplicate questions with existing QnAs will be skipped.

Add QnA​

When adding a QnA, only one entry can be added at a time. Steps to add a QnA:

  • Enter the enterprise space knowledge base and open the QnA interface
  • Click the "Add" button on the right to open the Add page. The left side is for questions, and the right side is for answers
  • On the question side, select the knowledge base name where the QnA will be stored
  • Click the "Add" button to add multiple questions
  • On the answer side, input the answer. Answers can include text, links, images, videos, etc.
  • After entering the questions and answers, click "Save" to successfully add the QnA

💡 Note: When adding multiple questions, all questions will share the same answer entered on the right side.

Export QnA​

Currently, QnAs can be exported. You can export the current page or all QnAs.

Confidentiality Level Management​

Confidentiality level management is a key mechanism for ensuring enterprise information security. Administrators can configure confidentiality levels to safeguard enterprise information.

Add Confidentiality Level​

Administrators can add new confidentiality levels. Steps to add a confidentiality level:

  • Navigate to "Settings -> Knowledge Management -> Confidentiality Level Management"
  • Click the "Add" button on the right
  • Enter the name and description of the new confidentiality level, and select the permissions associated with it
  • Click "Save" to successfully create the new confidentiality level

Edit Confidentiality Level​

When editing a confidentiality level, administrators can modify its name, description, and associated permissions.

Steps to edit a confidentiality level:

  • Select the confidentiality level to edit and click the "···" button on the right
  • Choose "Edit" to open the Edit Confidentiality Level page and make changes
  • Click "Save" after completing the edits

Delete Confidentiality Level​

Deleting a confidentiality level follows a similar process to editing:

  • Select the confidentiality level to delete and click the "···" button on the right
  • Choose "Delete" and confirm the action. After confirmation, the confidentiality level will be deleted